Terms of Service

Nota Bene Transcription
Last updated: 26 August 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") govern the transcription and translation services provided by Nota Bene Services, Company No. 201803049826 (002787424-K) ("we," "us," "our") to the client ("you," "your"). By sending us a recording, confirming a quote or otherwise engaging our services, you agree to be bound by these Terms.

2. Services

We provide verbatim transcription, clean verbatim transcription and translated transcription of audio and video recordings, as described on our website or agreed with you directly. The specific scope, format and price of each project will be confirmed in a quote before work begins.

3. Turnaround Times

Our standard turnaround is 5 business days from receipt of a complete, playable recording, unless otherwise agreed. Turnaround times of 3 business days or rush delivery (under 3 business days) are available at a higher rate, quoted on request. Turnaround begins once payment (or deposit, where applicable) has been received and all necessary files and instructions have been provided. Delays caused by unclear audio, missing information or late client responses may extend the agreed turnaround.

4. Pricing and Payment

Pricing is billed per audio minute at the rate confirmed in your quote. Standard pricing applies to reasonably clear audio recordings; higher rates may be charged for more difficult recordings, at our discretion and will be communicated to you before work begins if the difference is significant.

• Payment is due upon delivery of the completed transcript, unless a different arrangement (such as a deposit or a standing account) has been agreed in writing.
• For large or ongoing projects, we may request a deposit before work begins.
• Invoices are issued in Malaysian ringgit (MYR), Singapore dollars (SGD) or US dollars (USD), as agreed; other currencies are available on request.
• Late payment may result in a delay to future turnaround commitments until the outstanding balance is settled.

5. Revisions

If a delivered transcript contains an error against the original recording (for example, a misheard word, an incorrect timestamp or a formatting mistake), we will correct it at no additional charge, provided the request is made within 10 business days of delivery. Revisions requested due to a change in scope, additional audio or a change in formatting preference after delivery will be quoted and billed separately.

6. Cancellations

If you cancel a project after work has already begun, you will be billed for the portion of the recording already transcribed, calculated at the agreed per-minute rate. Projects cancelled before work has begun are not charged.

7. Client Responsibilities

To allow us to deliver an accurate transcript, you agree to:

• provide recordings that are complete and, where possible, of reasonable audio quality;
• advise us of any specialised terminology, speaker names or spelling conventions relevant to the recording; and
• respond to reasonable requests for clarification in a timely manner, since delays in doing so may affect turnaround.

8. Confidentiality

We treat all recordings and documents you provide as confidential and will sign a non-disclosure agreement on request. Further detail on how your files are handled and stored is set out in our Privacy Policy.

9. Limitation of Liability

While we take care to deliver an accurate transcript, we are not liable for indirect, incidental or consequential loss arising from the use of a transcript we provide. Our total liability for any claim relating to a project is limited to the amount paid for that project. Nothing in these Terms limits liability that cannot be excluded under applicable law.

10. Governing Law

These Terms are governed by the laws of Malaysia and any dispute arising from them is subject to the exclusive jurisdiction of the courts of Malaysia.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after an update constitutes acceptance of the revised Terms. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us

Questions about these Terms can be directed to enquiries@notabene.my or +60 17 520 1755.