Verbatim transcription
Every word and sound captured exactly as spoken, including false starts and filler words.
Languages: English, Bahasa Malaysia, Mandarin
What could one mistranscribed word cost you?
100% Human Transcription
AI transcription may be faster but it makes mistakes. We transcribe every word by hand.
We provide reliable transcription for law firms, businesses and institutions across Malaysia and Singapore, covering hearings, interviews, focus groups, calls and more.
What we deliver, line by line
What AI transcripts often get wrong
What you get from our transcripts
Invent words or mishandle ones that do not match the speaker's intent
Transcribed by a human with the judgment to read context. Unclear
words or uncertain intent are flagged for your review
Speakers mixed up mid-conversation and wrongly identified
Every speaker labelled
Misheard names and terms, especially across languages and accents
Local knowledge catches names, accents and references that a generic
model would not recognise
No visibility into where recordings or transcripts end up, exposing
confidential client information to risk
Recordings and transcripts never fed into any AI model; NDA available
on request
Service Options
Clean verbatim transcription
The full meaning captured, with filler words and false starts removed for a more readable transcript.
Languages: English, Bahasa Malaysia, Mandarin
Translated transcription
Audio in one language, delivered as a transcript in another.
Languages: From Mandarin or Bahasa Malaysia to English
Why work with us
Accuracy & quality
- Extra care with difficult audio: overlapping speakers, accents, poor acoustics and background noise, exactly where AI tools struggle
Local expertise
- Familiarity with Malaysian and Singaporean contexts
- Fluent across multilingual, code-switched audio: English, Bahasa Malaysia, Mandarin and Chinese dialects
Experience & consistency
- Formally trained and transcribing since 2016
- Same person on every file: consistent formatting, spelling conventions and terminology
Trust & security
- Secure file handling with encrypted transfer
- Files are deleted after delivery
Pricing
Verbatim or clean verbatim transcription
| Turnaround | Rate per audio minute |
|---|---|
| 5 business days (standard) | MYR3.90 / SGD1.30 |
| 3 business days | MYR4.90 / SGD1.60 |
| Rush (under 3 days) | MYR5.90 / SGD1.90 |
Translated transcription (Mandarin or Bahasa Malaysia to English)
| Turnaround | Rate per audio minute |
|---|---|
| 5 business days (standard) | MYR4.50 / SGD1.40 |
| 3 business days | MYR5.50 / SGD1.70 |
| Rush (under 3 days) | MYR6.50 / SGD2.00 |
- Standard pricing applies to reasonably clear audio recordings. Higher rates may be charged for more difficult recordings.
- Custom turnaround plans and volume pricing available.
- Rates shown in Malaysian ringgit and Singapore dollars. Other currencies available on request.
FAQ
Getting started
What languages do you cover?
For verbatim and clean verbatim transcription, we cover English and Bahasa Malaysia, including recordings that switch between languages mid-conversation. We also offer translated transcription from Mandarin or Bahasa Malaysia into English.
What audio or video formats do you accept?
Most common formats are accepted (MP4, MP3, WAV and others). If you are not sure whether your file will work, feel free to send it and we will let you know.
Do you work with clients outside Malaysia and Singapore?
Our focus is Malaysia and Singapore but recordings can be sent securely from anywhere. Contact us to check if we are a fit for your location.
How do I send you a recording securely?
We accept files through encrypted transfer or a password-protected file, never as an unprotected email attachment. Details are provided once you request a quote.
Do you offer a free trial?
Yes. New clients can request a free trial transcription of up to 5 minutes, so you can see the quality of our work before committing to a full project.
Pricing and turnaround
How long does transcription take?
Standard turnaround is 5 business days. Faster options are available: 3 business days or rush (under 3 business days).
How much does transcription cost?
Pricing is per audio minute and depends on turnaround speed (and, in some cases, audio difficulty as well). See our full pricing table above or request a quote for your specific recording.
Trust and accuracy
Is my recording kept confidential?
Yes. All recordings are handled under NDA on request, stored securely and deleted after delivery unless you ask us to retain them. We do not use AI for transcription or anywhere else in our process, not even AI-powered spell check, grammar tools or translation software.
What if a word or name is unclear in the recording?
It will be flagged in the transcript with the exact timestamp, so you know exactly what to double-check.
What if I need a correction after delivery?
We will make corrections at no charge within 10 business days of delivery.
Get in touch
Service area
Law firms, businesses and institutions across Malaysia and Singapore. Recordings accepted from anywhere by secure upload.
Send us a message
Tell us the recording type, length and turnaround you need. We typically follow up within one business day.